Forzieri

It's easy to make a return

 

Simply follow 3 steps to make your return:

1 - Make sure you have read our Return Policy above

2 - Enter your Forzieri Account and click on "Return Items". Select the items/orders you wish to return and submit your return authorization request form. (Your account will only display orders eligible to be returned according to our 30 day return policy)

3 - Forzieri will email you a Free Return label and Instructions.

4 - Follow the return instructions contained in the email and call UPS to get you package picked up.

(Repack the product in its original packaging materials, including warranties. Do not include any other markings or text on the package except what is specified in our email instructions.)

The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

Certain individual products are ineligible for return, as noted on the website pages displaying those products. Items offered at 50% off or more the original price are final sales.

Free Gifts with purchase

Free Gifts with purchase must be returned together with your purchase to be eligible for a refund. Or, you can choose to return the purchase for an exchange or store credit and still keep the Free Gift.

Re-stocking fees

Due to high returning expenses a 10% restocking fee applies on Money Refund requests over $400/£250/€360. No restocking fees are applied to lower value returns.

Monogrammed or Custom Items

Sorry, Forzieri cannot accept returns for monogrammed or custom-made items.

Damaged or Defective Items

If you receive a damaged or defective item, contact our Customer Service immediately (within 48 hours from delivery). Please supply your order number from your original confirmation e-mail. We will also need your e-mail address and phone number. Forzieri will make every reasonable effort to replace the item in a timely manner.
If there is extensive damage to the carton, refuse the order and contact our Customer Service immediately. Please have your order number available when you contact Customer Service.

In case of product exchange, Forzieri will cover the cost to re-ship the new item back to the customer.

All items properly returned under this policy are eligible for a refund or a store credit, at your option. If you choose a refund, the full purchase price (shipping excluded) will be credited when Forzieri has received and processed your return. Typically, within 7-10 business days after the item is delivered back to Forzieri. You can check the status of your return within the My Account area. We will email you when the credit has been submitted to your credit card. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.

Second Returns

You can return your exchanged item within 30 days from the delivery date of your original order. Please note that for second returns, we can not guarantee refunds, only store credits and exchanges. Shipping fees may apply.