Last Updated on 2015-04-15
- Information We Collect and How It's Used
- Sharing of Information
- Legal Disclaimer
- Glossary of Terms
- Contact Information
We Honestly Care About Your Privacy
We at FORZIERI have created this section of our website dedicated to the straight forward explanation, as simply and clearly as possible, of the way we function and what you, as our valued visitor, are going through by visiting our E-commerce site and what your rights to privacy are.
Questions regarding this statement should be directed to our Info Center by e-mail, snail-mail (postal letter), or by phone:
FORZIERI/Firenze Seta srl
Via della Vigna Nuova 85r
50123 Florence, Italy
Information We Collect and How It's Used
Information You Explicitly Provide
via Order Form:
via "Contact Us" E-mails
Should you decide to contact us through one of our e-mail addresses for a suggestion or problem via the Contact Us Form, you will be supplying your name and e-mail address and we will only use that information to send you a prompt reply.
Service related or confirmation emails disclosure: because these emails are related to the service and are not promotional in nature, generally there is not opt-out or unsubscribe provided. Example is sending user name and password when a user registers for the first time.
via Forzieri Privileges Club
If you sign up to become a member of our Forzieri Privileges Club, we will send an e-mail newsletter with our announcements and special offers from time to time until you decide to unsubscribe. Subscription to our newsletter is optional and requires your consent via our Forzieri Privileges Club Page or by visiting our store in person and signing up. If you wish to stop receiving our newsletter, please click on the link marked "unsubscribe" which can be found at the bottom of every email.
via Sweepstakes Entry Form
To enter our Sweepstakes, we require your name, mailing address, e-mail address and we require you to maintain a subscription to our free e-mail newsletter. The sweepstakes rules state that you give us permission, should you be a winner, to publish your name, city, state and country on our web site. Should you be a winner, we will notify you via e-mail and prize redemption instructions will be sent via postal mail to the address you gave us with your entry form. We will not use your personal information for any other purpose and you will not receive any additional mailings. Please be advised that sweepstakes will only occur from time to time.
via Affiliate Program
To sign up for the Affiliate Program, you must fill out the general information form which includes your name, title, e-mail, phone, fax, address and then submit this form to: LinkShare, (this link is located directly on our web site) an independent 3rd party company that produces and manages affiliate tracking systems - they provide an independent accounting of all transactions and real-time, online reporting. Please be advised that all the information collected on the general information form stays with LinkShare not FORZIERI. We can only contact you via LinkShare. You simply have to place a text link, a banner, or a graphic button (we will provide them) on your Web site, e-mail or newsletter. If you want to be deleted from this program just contact LinkShare directly at www.linkshare.com.
via Wish List set-up
By creating a Wish List on the FORZIERI Site you are required to provide your name and e-mail address. We use this information solely to make the wish list accessible to your person. Optionally, in case you wish to make your Wish List searchable by others, you can choose to provide some unique facts about your person, date of birth (please note that only month and day are asked for, not year of birth) and gift giving event type so to make it easier for your friends to recognize your list in our public list database. Also, optionally, you can provide your shipping address so that friends can buy direct from your Wish List and have items shipped direct to you. To protect your privacy, when choosing to make your list searchable, FORZIERI does not display your full shipping address (only City and State) or e-mail address. We will not use Wish List data for additional mailings or marketing purposes. Shipping address only, in case provided, will be used to process orders -- see the "via Order Form" paragraph above.
via Catalog Requests form
When requesting a catalog via our web form, you are required to provide your full name , shipping address and phone number. This information will not be shared or sold to third parties and you will not receive additional mailings other than the FORZIERI catalogs. To opt-out from your catalog subscription please contact us via e-mail
via Live Chat
FORZIERI discloses that when using the Tell-A-Friend service the user will be asked for the friends’ name and email addresses. These information are used exclusively for a one time invitation email and are not stored for future use.
Information We Automatically Collect
Upon visiting our site, we assign you a unique Shopper ID and attempt to store that onto your computer in the form of a cookie. This is used to keep track of your shopping basket during your visit and between visits. Cookies used by FORZIERI are not tied to personally identifiable information. If you are uncomfortable with the idea of being assigned a Shopper ID, we recommend disabling cookie support in your browser (please see your browser documentation for specific procedures). You may still place an order by phone, fax or postal mail. Disabling cookie support will disable the shopping basket feature of our site.
We record IP addresses in the aggregate for monitoring the level of activity on our site, but we do not link this to your Shopper ID.
If you entered our site by clicking a link on one of our affiliate web sites, we will attempt to store the ID of the affiliate as a cookie. We do this to ensure the affiliate receives proper credit for any subsequent order you might place. Your personally identifiable information will not be shared with any affiliates.
Sharing of Information
We utilize industry standard SSL encryption when accepting your credit card information during our online checkout process. In addition, we utilize the same encryption standard when transferring your credit card data to our payment processing gateway.
We may include links to other sites and if you decide to follow those links, although we choose a site to which we may link very carefully based on their integrity and quality, we can't be responsible for the privacy policies and content of those sites. Generally, we will let you know when a link goes to another site.
To make any changes to your order, please contact us via e-mail or phone 011 39 055 210731 and we will be happy to assist you. FORZIERI will send you a confirmation after receiving any changes/updates made to your order.
To be removed from our sweepstakes, please send us an e-mail stating your wish and include the e-mail address with which you registered. We will send a confirmation of your request to that e-mail address and your sweepstakes entry will be deleted. To make any other changes to your sweepstakes entry, please contact us via e-mail or phone and we will be happy to assist you. For any of the above issues contact us via e-mail.
If you’re a FORZIERI account holder your information can be accessed any time to make corrections to your shipping/billing addresses, password, email, subscriptions, credit card (if you opted for storing it) and open orders. To access your information simply click on the MyAccount tab located on top of every page and log-in providing your email and password.
Changes in Privacy Statement/Information
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Glossary of Terms
When you are connected to the Internet, your computer has a unique Internet ID called an IP address. Most people that connect through a dial-up service, such as America Online, get a different IP address each time they login. Others might have a permanently assigned IP address, called a static IP address. It is difficult or impossible for a web site to collect personal information about you (i.e., your name, e-mail address, etc.) from your IP address alone, though a static IP address makes this easier.
A unique ID assigned to each shopper that visits an online store with a shopping basket system. Each store you visit will assign you a different ID. Many stores use a cookie to save your Shopper ID for re-use when you return to that same store. Some shoppers find this convenient and others find it objectionable.
A method by which information transmitted across the Internet is scrambled to the point where it's virtually indecipherable by anyone who should intercept the data before it reaches its destination. Most reputable online stores make use of SSL encryption to request credit card information and other sensitive data from their customers. Web pages where SSL encryption is activated are typically identified by a lock or key symbol displayed somewhere in your browser. Refer to your browser's documentation for the specific symbol and location.
+39 055 7251075
FORZIERI/Firenze Seta srl
Via della Vigna Nuova 85r
50123 Florence - Italy