Order Cancellations
Customer Cancellations
You can edit or cancel your order via your account interface (My Account) as far as Forzieri has not yet started the processing phase -- this is specified by your order status within your Forzieri account. If the order processing has started already and you request to cancel your order or items on your order, Forzieri will attempt to cancel these items. Forzieri cannot guarantee the order will be cancelled as this depends on the processing status and, if the order has been shipped, shipping charges will not be refunded. Please note an unused item can be returned within 28 days. Please see our return policy to do this.
Cancellations made by Forzieri
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available
- Difficulty in processing your payment information
- Cannot ship to address provided
- Duplicate order was placed
If your order is cancelled, you will receive an e-mail notice regarding your order which will explain the reason for the cancellation. You will not be billed for any cancelled items.